SHIPPING POLICY

ORDER PROCESSING & PRODUCTION TIMES

At RevDrop Clothing & Accessories, many of our products are made, printed or prepared to order.

Please allow approximately 2–3 weeks for your order to be made, prepared and dispatched unless otherwise stated on the product page.

Custom and personalised orders may take additional time depending on:

• Artwork requirements

• Design approval

• Product availability

• Printing schedules

• Order volume

We do our best to complete orders as quickly as possible, but production times are estimates and may vary during busy periods, launches, promotions, public holidays or unexpected supply delays.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you.

SHIPPING WITHIN AUSTRALIA

RevDrop currently offers shipping options throughout Australia.

Available shipping methods and prices will be displayed at checkout.

Our standard shipping options include:

Tracked Shipping

Tracked shipping is available on eligible Australian orders.

Where applicable, free tracked shipping is available on orders over $60.

Express Shipping

Express shipping may be available for approximately $14, depending on the order and delivery destination.

Please note that selecting Express Shipping only speeds up the delivery service after your order has been produced and dispatched.

Express Shipping does not reduce the production time for made-to-order or custom products unless we specifically confirm otherwise.

DELIVERY TIMEFRAMES

Once your order has been dispatched, delivery times depend on the carrier and your location.

Delivery estimates provided by RevDrop or the shipping carrier are estimates only.

Delivery times may be affected by circumstances including:

• Courier or postal delays

• Severe weather

• Natural disasters

• Public holidays

• Peak shopping periods

• Remote delivery locations

• Transport disruptions

• Events outside our reasonable control

We cannot guarantee an exact delivery date unless specifically agreed in writing.

ORDER TRACKING

Where tracked shipping is used, you will receive tracking information once your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If tracking has not updated for an extended period or appears to show an issue with your delivery, please contact us at:

revdrop@hotmail.com

and we will assist you where reasonably possible.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name

• Street address

• Suburb

• State

• Postcode

• Contact details

before completing checkout.

If you notice an error in your shipping address, please contact us as soon as possible at revdrop@hotmail.com.

If your order has not yet been dispatched, we will do our best to update the address.

Once an order has been dispatched, we may be unable to change the delivery address.

Additional shipping costs may apply if an order needs to be resent because an incorrect or incomplete address was provided.

RETURNED TO SENDER PARCELS

If a parcel is returned to RevDrop because of:

• An incorrect or incomplete address

• The parcel not being collected

• Delivery attempts being unsuccessful

• The customer refusing delivery

we will contact you once the parcel is returned to us.

Additional postage charges may apply before the parcel can be resent.

If the return was caused by an error by RevDrop or the delivery provider, we will work with you to resolve the issue.

LOST OR MISSING PARCELS

If your tracking shows that your parcel has not arrived within a reasonable timeframe, please contact us at:

revdrop@hotmail.com

Please include:

• Your full name

• Order number

• Tracking number, if available

• Delivery address

We may contact the shipping carrier and investigate the delivery.

If a parcel is confirmed as lost, we will work with you to provide an appropriate remedy in accordance with applicable Australian Consumer Law requirements.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• Clear photos of the damaged product

• Photos of the packaging

• A brief description of the issue

Do not dispose of damaged packaging until we have reviewed the issue, as the shipping carrier may require evidence during an investigation.

Where a product arrives damaged or otherwise fails to meet applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law.

CUSTOM & MADE-TO-ORDER PRODUCTS

Many RevDrop items are produced specifically for each order.

Our normal 2–3 week production timeframe may apply before shipping begins.

Custom artwork may require approval before production.

Any delays caused by waiting for customer approval, missing information or requested design changes may extend the estimated completion date.

MULTIPLE ITEM ORDERS

Where possible, we may ship items from the same order together.

In some circumstances, items may be dispatched separately.

If your order is sent in multiple parcels, you may receive more than one tracking number.

DELIVERY INSTRUCTIONS

Any delivery instructions provided during checkout may be passed on to the shipping carrier where supported.

We cannot guarantee that a courier or postal provider will follow special delivery instructions.

Delivery procedures are determined by the carrier.

CHANGE OF MIND

Shipping costs associated with change-of-mind returns are generally the responsibility of the customer unless otherwise agreed.

Original shipping charges are generally not refundable for change-of-mind returns.

Please refer to our Refund & Returns Policy for full details.

Nothing in this policy limits any rights you have under Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable legislation.

If an order is lost, significantly delayed, damaged or otherwise fails to meet applicable consumer guarantees, please contact us so we can investigate and provide an appropriate remedy where required.

CONTACT US

If you have questions about shipping, tracking or your order, please contact:

RevDrop Clothing & Accessories
Email: revdrop@hotmail.com
Location: Queensland, Australia

Please include your order number wherever possible so we can assist you faster.