Refund & Returns Policy

Returns & Refunds

We want you to be happy with your RevDrop order. This policy explains how return and refund requests are handled.

30-day return requests

For eligible non-custom products, please contact us within 30 days of delivery if you would like to request a return. Items must be unworn, unused, unwashed and in their original condition, with tags and packaging where applicable. Please do not send an item back until we have provided return instructions.

Custom and personalised products

Custom, personalised or made-to-your-instructions products cannot be returned for change of mind. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or materially different from what was ordered, contact us as soon as reasonably possible at revdrop@hotmail.com with your order number, a description of the issue and photos where helpful. We will assess the issue and provide the remedy required by applicable consumer law, which may include repair, replacement or refund.

Change of mind

Approved change-of-mind returns are at the customer's return-postage cost. Original shipping charges are generally not refundable for change-of-mind returns. If the item is faulty or otherwise covered by consumer guarantees, return-shipping costs will be handled as required by law.

Order changes and cancellations

Many RevDrop products are produced to order, so production can begin quickly. If you need to change or cancel an order, contact us as soon as possible. Once production has started, we may not be able to change or cancel the order.

Refunds

Approved refunds are processed back to the original payment method. Your bank or payment provider may take additional time to make the funds available.

Australian Consumer Law: Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law or other applicable laws.