Refund & Returns Policy

At RevDrop, we want you to be happy with your order. We offer a 30-day change-of-mind return policy on eligible items, which means you have 30 days from the date you receive your order to request a return.

Change-of-Mind Returns

To be eligible for a change-of-mind return, your item must be:

• Unworn, unused and unwashed

• In the same condition you received it

• With any original tags attached

• In its original packaging where possible

• Accompanied by your order number, receipt or other proof of purchase

To request a return, please contact us at revdrop@hotmail.com before sending anything back.

If your return is approved, we will provide you with the return address and instructions on how to send your item back.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Unless the item is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, the customer is responsible for return postage costs.

Original shipping charges are generally not refundable for change-of-mind returns.

Custom & Personalised Orders

Because custom and personalised products are made specifically for you, we do not accept change-of-mind returns or exchanges on:

• Custom vehicle shirts or jumpers

• Personalised designs

• Custom names, number plates, wording or artwork

• Special orders made specifically at the customer's request

This does not affect your rights if the item is faulty, damaged, significantly different from what was ordered, or otherwise fails to meet the consumer guarantees provided by Australian Consumer Law.

Please carefully check all custom artwork, spelling, colours and details before approving your design.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, faulty, incorrectly printed, or you receive the wrong item, please contact us as soon as possible at revdrop@hotmail.com.

Please include:

• Your name

• Order number

• A description of the issue

• Clear photos showing the problem

We will review the issue and work with you to provide an appropriate solution.

Depending on the circumstances, this may include a repair, replacement, refund or another remedy required under Australian Consumer Law.

If an item is confirmed to be faulty, we will also reimburse reasonable return postage costs where required.

Sale & Clearance Items

Sale, clearance and discounted items are generally not eligible for change-of-mind returns.

However, your rights under Australian Consumer Law still apply if a sale or clearance item is faulty, damaged, not as described or otherwise fails to meet the applicable consumer guarantees.

Exchanges

For standard eligible products, the easiest way to change your size or item is to contact us first regarding a return and then place a new order for the item you would like.

Custom and personalised products cannot be exchanged simply because you change your mind, order the wrong size, or change your preference after the item has been produced.

If RevDrop has made an error with your order, please contact us and we will work with you to make it right.

Refunds

Once we receive and inspect your approved return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card provider or payment service may take additional time to display the funds in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at revdrop@hotmail.com.

Australian Consumer Law

Our returns policy does not exclude or limit any rights you may have under the Australian Consumer Law.

Where a product has a major or minor problem, is faulty, damaged, unsafe, not as described, or otherwise does not meet the consumer guarantees required by law, you may be entitled to a repair, replacement, refund or other remedy regardless of the timeframes or change-of-mind conditions listed above.

Contact Us

For all returns, refunds, damaged orders or questions about this policy, please contact:

RevDrop Clothing & Accessories
Email: revdrop@hotmail.com

Please include your order number wherever possible so we can assist you faster.